Delete Your Account
How to delete your Find My Partner account and the data associated with it.
This page explains how to delete your Find My Partner account, what happens to your personal information after you ask us to delete it, and how to make a deletion request if you can no longer sign in to the app.
It applies to accounts created in the Find My Partner mobile app, published by Find My Partner LLC. This page should be read together with our Privacy Policy, which describes how we handle personal information generally.
1.Delete your account in the app
The fastest way to delete your account is from inside the app. You will be asked to confirm with your password.
- Open the Find My Partner app and sign in.
- Go to the Profile tab and open Settings using the gear icon.
- Expand Account Settings.
- Tap Delete Account.
- Enter your password to confirm.
Once confirmed, you are signed out on every device and your profile stops being shown to other members immediately.
2.Request deletion without the app
If you have uninstalled the app, lost access to your account, or cannot complete the steps above, you can ask us to delete your account by email.
Send a request to privacy@findmypartner.app from the email address on your account and include the word "Delete" in the subject line. So that we can locate the correct account, please tell us the email address or phone number you signed up with.
We may need to verify your identity before we act on a deletion request, so that nobody else can delete your account. We aim to acknowledge requests within 7 days and to complete verified requests within 30 days.
3.What happens after you request deletion
Deletion happens in two stages, so that an accidental or regretted deletion can be undone.
3.1.A 15-day reactivation window
For 15 days after you request deletion, your account is deactivated rather than erased. During this window your profile is hidden from other members and your sessions remain revoked, but signing in again with your email and password will restore the account.
If you do not want your account restored, simply do not sign in again during this period.
3.2.Permanent deletion
After the 15-day window has passed, your account is permanently deleted. Permanent deletion cannot be undone, and the account cannot be restored afterwards.
4.What we delete
When your account is permanently deleted, we delete or de-identify the personal information we hold about you, including:
- Your account record, including your email address, phone number, and password credentials.
- Your profile information, such as your name, date of birth, gender, ethnicity, height, location, occupation, relationship and lifestyle details, and the text you wrote about yourself.
- The photos you uploaded, which are removed from our storage.
- Your identity verification status.
- Your likes, matches, and discovery preferences.
- Your saved sessions and push notification tokens.
5.What we may retain, and why
Some information is not deleted immediately, or is kept in a limited form, where we are permitted or required to do so. This includes:
- Records of purchases and subscriptions, which we retain where necessary for tax, accounting, and audit obligations.
- Information needed for safety and integrity purposes, such as records relating to reports, fraud, or policy enforcement, so that a deleted account cannot be used to evade a ban.
- Messages exchanged in conversations, which may persist for a limited period after deletion, including where the other participant still has a copy in their own conversation history.
- Encrypted backups and archived system logs, which are retained on a rolling schedule and are overwritten in the ordinary course.
- Anonymous or aggregated information that can no longer be linked back to you.
Where we retain information for one of the reasons above, we keep only what is needed for that purpose and for no longer than necessary.
6.Subscriptions and app store purchases
Deleting your account does not automatically cancel a subscription that you purchased through the Apple App Store or Google Play. Subscriptions are managed by the app store, not by us.
To avoid being billed again, cancel the subscription in your Apple or Google account settings before deleting your Find My Partner account.
7.Contact us
If you have a question about deleting your account or about this page, contact us at privacy@findmypartner.app.
For anything else, you can reach us through our contact page.